About Us
At Hearing and Balance Centers of West Tennessee & The Jackson Hearing Center, we’re passionate about helping you rediscover the world of sound. Our team of skilled audiologists in Memphis and Jackson is dedicated to providing personalized care and innovative solutions for individuals experiencing hearing loss. We believe that clear hearing is essential for a fulfilling life, and we’re committed to improving your quality of life through comprehensive hearing assessments, state-of-the-art technology, and compassionate support.
With a deep understanding of the challenges associated with hearing loss, we offer expert guidance and tailored hearing aid solutions to address your specific needs. Our goal is to empower you to hear better and live more fully.
Dr. Chelsea Kile
Audiologist
More About Dr. Chelsea Kile
She also holds a Bachelor of Science Degree in Speech/Language Pathology from The University of Central Oklahoma in Edmond, OK. Dr. Kile is Board Certified with the American Academy of Audiology (AAA) and holds a Certificate of Clinical Competence (CCC-A) from the American Speech-Language-Hearing Association (ASHA).
Dr. Kile completed her doctoral externship at the University of Oklahoma Health Science Center in Oklahoma City. Dr. Kile enjoys diagnostic testing, building relationships with patients, and working to enhance communication for those hearing impaired. Dr. Kile strives to provide each one of her patients with the tools to regain their ability to feel connected to their families and community.
Outside of work, Dr. Kile enjoys spending time with her cat, Elton John, and husband, Ranger. They enjoy traveling back to Oklahoma to assist on the family farm and listening to live music.
Lori S. Frederick M.A., FAAA
Audiologist
More About Lori S. Frederick M.A., FAAA
She also has a B.A. in Psychology from the University of Memphis. Ms. Frederick is a member of the American Academy of Audiology and holds a Certificate of Clinical Competence from the American Speech-Language-Hearing Association.
Ms. Frederick joined our staff in 2008. Prior to that she had worked in several Clinical settings offering everything from newborn screenings to diagnostic hearing evaluations and vestibular testing. Ms. Frederick brings a plethora of experience and expertise.
Ms. Frederick’s main goal is to help improve quality of life. Every patient with a hearing loss has a very specific need and she knows it is her job to find what those needs are and how to meet them. Ms. Frederick is committed to working with patients to choose the best route for successful hearing. She’s a professional with whom you have confidence and rapport.
Erin Burkhead
Front Desk - Jackson
More About Erin Burkhead
She lives out in the country where she has a male husky mix dog named Dodi and eight chickens. She enjoys spending time and going to church with her husband Carl. She is an avid University of Kentucky basketball fan. She also enjoys reading, spending time with family, and helping others.
Teresha Smith
Front Desk - Memphis
More About Teresha Smith
Her background includes exceptional work as a Front Desk Agent at the Sheraton and as a Patient Scheduling Coordinator at VCU Children’s Hospital and OrthoVirginia. Teresha is known for her strong administrative and customer service skills, project management, and ability to handle complex scheduling and insurance tasks precisely. Her commitment to customer satisfaction and efficient operations has been consistently recognized throughout her career.
Jana Underwood
Billing Manager
More About Jana Underwood
She is in charge of all of our patient insurance and accounting. Jana enjoys helping patients receive the maximum benefits available to them. She also handles most of the behind-the-scenes operation of the office in Memphis.
Jana and her husband, Tim, have two sons. When she’s not busy with her family, Jana enjoys repurposing old furniture and painting. She grew up in St Mary’s, Georgia and is an avid Georgia Bulldog fan!
Leanne Montgomery
Audiology Assistant - Jackson
More About Leanne Montgomery
Ms. Montgomery assists the audiologists in Jackson with all of their administrative needs. In addition, she assists with our daily Walk-In Clinic, orders supplies, repairs, and manages inventory. She is a lifelong Jacksonian and has three adult sons and one new grandson, all of whom live out of state.
In her spare time, Ms. Montgomery enjoys traveling to visit her son’s and working in her yard.
Starry Bady
Audiology Assistant
More About Starry Bady
She assists the audiologists with administrative duties and credentialing. She also works closely with the Front Office staff. She’s a definite team player!
Starry was Memphis born and raised. She loves everything Memphis-the southern hospitality, music, sports, our history, and of course our BBQ! She also enjoys cycling trails downtown and visiting historic landmarks.
