Our Professional Staff

Our experienced providers are committed to a high standard of patient care and are here for you throughout every stage of your hearing journey.

Who We Are

We understand choosing a hearing care provider is a big decision. At Hearing & Balance Centers of West Tennesse, our number one priority is delivering exceptional patient care. Our staff combines years of expertise in hearing healthcare, and is well-trained on a variety of services ranging from evaluations to treatment.

We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.

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Our Providers

Courtney

Dr. Courtney P. House

Audiologist

Dr. Courtney P House earned her Doctorate and Master’s Degree in Audiology from the University of Tennessee in Knoxville, TN.  She also has a B.A in Communicative Disorders from the University of Mississippi in Oxford, MS. She is Board Certified by the American Board of Audiology and holds a Certificate of Clinical Competence from the American Speech-Language-Hearing Association.

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2019 KatherineTackett

Dr. Katherine H. Tackett

Audiologist

Dr. Tackett received her Doctorate in Audiology from Arizona School of Health Sciences in Mesa, AZ, her Master’s Degree in Audiology from then Memphis State University, and a B.S.E. in Speech Pathology at Arkansas State University in Jonesboro, AR.  She is Board Certified with the American Academy of Audiology and has a Certificate of Clinical Competence from the American Speech-Language-Hearing Association.

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Elizabeth

Elizabeth A. Hopkins

Hearing Instrument Specialist

Elizabeth A. Hopkins is Nationally Board Certified in Hearing Instrument Sciences. She has a B.S. in Biology from the University of Tennessee at Martin, Martin, Tenn.  Ms. Hopkins is a member of the Tennessee Hearing Society. Ms. Hopkins began her career in hearing healthcare at the Shea Clinic in Memphis, TN.  While there, Ms. Hopkins began working in the Audiology Department and eventually moved full-time to the hearing aid division of the Clinic, Hearing Services of Memphis.

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Lori

Lori S. Frederick M.A., FAAA

Audiologist

Ms. Frederick graduated from the University of Memphis, Memphis, TN with a Master of Arts Degree in Audiology in 2000.  She also has a B.A. in Psychology from the University of Memphis.  Ms. Frederick is a member of the American Academy of Audiology and holds a Certificate of Clinical Competence from the American Speech-Language-Hearing Association.

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nancy france hawkins

Nancy France Hawkins, Au.D., FAAA

Audiologist

Dr. Hawkins graduated with honors with a Doctorate in Audiology from the University of Tennessee in Knoxville in May 2022.  She also holds a Master’s Degree in Audiology from the University of Tennessee Knoxville and a Bachelors of Science in Education from the University of Arkansas in Fayetteville.  Dr. Hawkins is Board Certified with the American Academy of Audiology and holds a Certificate of Clinical Competence from the American Speech-Language-Hearing Association.

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Our Office Staff

Edna

Edna May Jackson

Office Manager

Edna May joined our practice in February 2013. She holds a certification in business administraion from the Katherine Gibbs Business School in New York and worked for a number of years as secretary to the publisher of McGraw-Hill. Prior to moving to Jackson, she worked at the corporate headquaters for JC Penney in Plano, TX for over 20 years. Mrs. May manages our Jackson office, scheduling appointments, greeting patients, and assisting patients and our audiologists with all of their administrative needs.

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erin finley

Erin Finley

Front Office - Memphis

Erin Finley joined our staff  March 2022.  She schedules appointments, greets patients, collects patient information, assists patients and the audiology staff with all of their administrative needs, and works closely with our Billing and Insurance Specialist.

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Jana

Jana Underwood

Billing & Insurance Specialist

Jana joined our staff in 2019 as our insurance and billing specialist. She is in charge of all of our patient insurance and accounting.  Jana enjoys helping patients receive the maximum benefits available to them. She also handles most of the behind-the-scenes operation of the office in Memphis. Jana and her husband, Tim, have two sons. When she’s not busy with her family, Jana enjoys repurposing old furniture and painting.   She grew up in St Mary’s, Georgia and is an avid Georgia Bulldog fan!

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Leanne Montgomery

Audiology Assistant - Jackson

Leanne Montgomery joined our practice  October 2021.  Ms. Montgomery assists the audiologists in Jackson  with all of their  administrative needs. In addition, she assists with our daily Walk-In Clinic, orders supplies, repairs, and manages inventory.

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Starry

Starry Bady

Audiology Assistant

Starry Bady has worked in the Memphis office part-time since 2017.  She assists the audiologists with administrative duties and credentialing.  She also works closely with the Front Office staff. She’s a definite team player! Starry was Memphis born and raised.  She loves everything Memphis-the southern hospitality, music, sports, our history, and of course our BBQ!  She also enjoys cycling trails downtown and visiting historic landmarks.

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